FAQs & Policies

What are the taxes on my reservation?
They are 8.4% sales tax and 3% lodging tax.
What is the credit authorization at check-in?
If you book directly through our website, your card will be authorized for the full amount of your stay plus $100 for incidental.
What is the guestroom cancellation policy?
All reservations are subject to a 24-hour cancellation policy unless a special pre-paid, non-refundable, or contracted group rate was booked.

Reservations that fail to show or cancel within 24 hours of scheduled arrival will be charged the first night’s room and tax.

Cancellations on non-refundable rates will forfeit the pre-payment. Group cancellations are subject to contracted terms.
Is there a minimum age requirement to check-in?
Yes, guests must be 18 years of age or older to check-in.
I have questions about my bill. Who do I call?
For questions regarding your bill please contact us at 509.962.8000 or email us at reservations@hotelwindrow.com.
I booked on a website other than hotelwindrow.com, and I need to make a change to my reservation. How do I do this?
Please contact the website where your original reservation was created to make changes to your stay. These changes will then be reflected in our system.
What time is check-in and check-out?
Check-in is 3:00 pm, and check-out time is 11:00 am.
Do you offer early check-in or late check-out?
Yes, based on availability, please call us at 509.962.8000 to request an early check-in or late check-out. Late check-out can be accommodated until 12:00 pm; after that, may incur up to a half-day charge. If we are unable to accommodate your request, your luggage can be stored for you.
Can I store my bags before I check-in or after I check-out?
Yes, the front desk is happy to store your luggage.
What are the options for parking?
Complimentary overnight city parking is available behind the hotel, at the corner of 6th Ave. and Pearl Street. We also provide secure, free parking for guests via guest key card access. Unload in the front and see us at the front desk for more information.
Does Hotel Windrow offer electric vehicle charging?
Yes, Hotel Windrow offers Tesla chargers and can provide an adaptor.
Is Hotel Windrow dog-friendly?
We love welcoming our furry friends to Downtown Ellensburg! We offer a limited number of dog-friendly accommodations on the first floor for well-behaved dogs under 50 pounds. 2 dogs per room.

A one-time dog fee of $25 will be applied to your guest folio, and we allow two dogs per guest room. For additional details, please call Guest Services at 509.962.8000. Undisclosed dogs may be subject to an extra cleaning fee.
What's the best way to pay for my reservation?
A valid credit card is required to be on file to reserve a room. We accept VISA, MasterCard, American Express, and Discover credit cards. Guests must be 18 years of age or older and present a valid I.D. upon check-in.
How does the guestroom lighting work?
Room lights are card-activated, place one of your room keys in the key slot located by the front door. Once the card is removed, the lighting will turn-off automatically after one minute. Bathroom lights and fans do not turn off. Lastly, all motion lights are automatic, no switch is necessary.
Is smoking allowed on property?
The entire hotel is a non-smoking property. The State of Washington requires by law that no smoking take place within 25 feet of the door of an area designated as a non-smoking area. Smoking in a guest room will cause the guest to be charged an additional $250 for each day of the stay.
Do you offer extra beds or cribs?
Unfortunately, we do not offer roll away beds. We can provide a limited number of Pac & Play cribs complimentary.
Do you have a restaurant or bar?
Elk Kitchen +Wine Bar is a coffee bar by morning and a wine bar by night available to guests and locals alike. In addition, we have an on-site local restaurant, Fidelina’s Taqueria.
Do you have a fitness center?
Yes, Hotel Windrow has a fitness center located in the basement of the hotel. The fitness center is available 24/7 and accessible with your key card.
I want chocolates, champagne, wine sent to the guestroom, how can I do this?
Make arrangements prior to your stay by contacting us at 509.962.8000 or emailing us at reservations@hotelwindrow.com.
Is there Wi-Fi available?
Hotel Windrow is equipped with complimentary wireless internet connectivity. To connect to our Wi-Fi please click Windrow Guest, and login with your last name and room number.
Do you have an outdoor space?
The Top of the ‘Burg* rooftop is open to guests to use during their stay. There are fire pits and Adirondack chairs. Feel free to grab a bottle of wine and charcuterie board from Elk Kitchen + Wine Bar and catch an Ellensburg sunset.

*The Top of the ‘Burg is not an ADA accessible space.
Do you have a marketplace?
We have a grab-and-go marketplace available to purchase snacks, drinks, or small items you may have forgotten.
Do you have a business center?
Yes, located on the basement floor we have a computer and printer for all your business needs.
Does Hotel Windrow have Accessible Rooms?
Yes, we have multiple accessible rooms: 3 Accessible Double Queen and 1 Accessible King Suite guestrooms. Learn more about our accessible guestroom features.
Where can I find additional accessibility information?
For information about accessibility, please visit our accessibility page.